How we work
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Animal-first placement
Availability, sex, health, shipping window, and setup fit are confirmed directly before a sale.
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Text support
Text ECC with your name and your animal, kit, or pickup question. Calls are not answered due to high call volume. Email is also available.
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Setup guidance
Starter kits are quote-first so the cage, heat, UVB, humidity, and automation choices match the actual animal and home.
We do not treat live animals like anonymous cart items. If a detail affects welfare, shipping, or husbandry, it gets confirmed human-to-human.